Shipping & Returns

Shipping Policy: Made-to-Order Wigs with 3-Week Delivery

At Ojo Weave N Wigs, we take pride in providing our customers with high-quality wigs that are meticulously crafted to their specifications. Each wig is made to order, ensuring that it meets your unique requirements and preferences. As part of our commitment to exceptional customer service, we have developed the following shipping policy to provide you with clarity and transparency regarding our delivery process.

Order Processing Time: Once you place an order for a wig, please allow us a processing time of up to 3 weeks to create and prepare your customized product. Our experienced team of wig artisans devotes their expertise and attention to detail to ensure that your wig is crafted to perfection.

Shipping Methods and Timeframes: After the production period, we will carefully package and ship your wig using our trusted shipping partners. We offer a range of shipping methods to accommodate your needs. The estimated shipping timeframes are as follows:

1. Domestic Shipping:

   • Standard Shipping: Delivery within the continental United States typically takes approximately 3-7 business days after the 1-week processing period.
   • Express Shipping: Expedited delivery options are available for an additional fee. Delivery within the continental United States usually takes 1-3 business days after the 1-week processing period.

2. International Shipping:

   • Standard Shipping: For international orders, delivery times vary depending on the destination and customs clearance procedures. Generally, it takes approximately 7-21 business days after the 1-week processing period.
   • Express Shipping: Expedited international shipping options are available for an additional fee. Delivery times range from 3-7 business days after the 1-week processing period, depending on the destination.

Please note that the aforementioned delivery timeframes are estimated and serve as general guidelines. While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or other external factors may affect the delivery schedule. We kindly ask for your understanding and patience in such cases.

Order Tracking: Once your wig has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated arrival date.

Shipping Charges: Domestic shipping within the United States is free. International Shipping charges will be calculated based on your location and the selected shipping method. The applicable fees will be displayed at the checkout before you finalize your order. Please note that additional customs duties or import taxes may apply for international orders, and these charges are the responsibility of the customer.

Incomplete or Incorrect Addresses: It is important to ensure that the shipping address provided during the order placement is accurate and complete. Ojo Weave N Wigs will not be held responsible for any delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

Order Modifications and Cancellations: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once the 1-week processing period has elapsed, we may be unable to make changes or cancel the order.

Returns and Exchanges: Since our wigs are made to order, we do not accept returns or exchanges unless the item arrives damaged or there is a mistake on our part. If you encounter any issues with your order, please contact our customer support within 48 hours of receiving the package, providing detailed information and supporting evidence.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with Ojo Weave N Wigs is delightful and satisfactory.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website for any updates or amendments.

Returns and Exchanges:

Since our wigs are made to order, we do not accept returns or exchanges unless the item arrives damaged or there is a mistake on our part. If you encounter any issues with your order, please contact our customer support within 48 hours of receiving the package, providing detailed information and supporting evidence.